Quick facts

• R1,449/month (excl. VAT)

• Up to 5 devices

• 2 hours of remote support every month, with priority

• Office hours: Mon-Fri 9-5, Sat 9-1 (excl. public holidays)

Who it’s for

Freelancers and small businesses of 1–3 people with several devices, who want problems fixed quickly and technology that actually helps the business run better, including AI tools.

What’s included

Everything in Essential, plus:

• 2 hours of remote support a month, with priority scheduling so you’re first in the queue

• Proactive device maintenance that keeps things running before they slow down

• Software and application management across your devices

• Email and account administration help, plus cloud configuration support

• AI tools and productivity advice: which tools suit your business, how to set them up and how to use them

• Software and vendor selection advice, so you buy the right thing the first time

• Basic network and Wi-Fi troubleshooting

• Backup monitoring and an enhanced security review of the tools you already use

• Basic workflow improvements: we review how you work and recommend practical fixes

• Quarterly phishing-awareness email for your team, plus a vendor decision guide

• Support during office hours

What uses your hours, and what doesn’t

Uses your hours:

• Troubleshooting and fixing problems

• Installing and configuring software

• Setting up AI tools or workflow improvements

• Network and Wi-Fi problems

• Hands-on help with email, cloud and accounts

Never uses your hours:

• Backup monitoring

• Your monthly check-in and security reviews

• Proactive device maintenance and health checks

• Vendor and software advice shared in your check-in

Unused hours don’t roll over, and if a request runs a few minutes over we won’t bill you for it. Need more time? Extra support is R420/hr, agreed with you first.

An example month (illustrative)

A new hire needs a laptop and accounts set up: 45 minutes. Wi-Fi keeps dropping in the office: 30 minutes. You ask which AI tool can draft your quotes faster and we set it up: 30 minutes. That’s 1 hour 45 minutes used, with 15 minutes to spare. Backups were monitored all month, and your priority requests were answered within 4 business hours.

Not included

• Cybertaries-supplied antivirus and backup software. Business reviews and improves the security tools you already use. Secure adds licensed tools, managed for you.

• Large AI automation projects, full workflow redesign and procurement or contract negotiation. Where a job is bigger than advice and light set-up, we quote it up front.

• On-site visits and security incident response (breach or ransomware). These are quoted separately, so you always know the number before anything starts.

• More than 5 devices. Extra devices are R200 each per month.