Terms and Conditions

Cybertaries Technology Partners | www.cybertaries.co.za

Last updated: 31 October 2026

1. About these terms

Welcome to Cybertaries Technology Partners. These terms apply to your use of www.cybertaries.co.za and to every service we provide to you. By using our website, booking a service or subscribing to a plan, you accept these terms. If you do not agree, please do not use our website or services.

In these terms, “we”, “us” and “our” mean Cybertaries Technology Partners, and “you” and “your” mean the person or business using our website or services. These terms are governed by the laws of South Africa.

2. Our services

We provide remote IT support, cybersecurity and AI support to individuals and small businesses. Our services fall into three groups:

• Once-off services, such as Quick Help and our Business Tech Health Check.

• Monthly plans, which bundle ongoing support, checks and services.

• Projects and custom work, which are quoted separately.

What each service includes is described on the relevant page of our website or in our written quote.

3. Quick Help

• Quick Help is a single remote session of 60 minutes, for the fixed price shown on our pricing page.

• You may list more than one problem. We work through your list in the order of importance you give us and fix as much as we can within the 60 minutes. We cannot promise that every item on your list will be completed.

• If the work needs more than 60 minutes, we will tell you before the session ends and agree the next step with you: additional time (charged in 30-minute blocks at the rate in our Guide rates), a different service, or a quote. We never carry out extra work without your agreement.

• If a problem cannot be fixed remotely, for example because it needs a hardware repair or replacement part, we will tell you what is needed. The session fee covers the time we spent on your list.

4. Office hours, response times and after-hours work

Services and prices are for work done during our office hours: Monday to Friday, 09:00 to 17:00, and Saturday, 09:00 to 13:00 (SAST), excluding South African public holidays.

Work requested or carried out outside these hours, on Sundays or on public holidays, is charged at the after-hours rates listed in our Guide rates. We will confirm any additional cost with you before the work starts.

We reply to enquiries and bookings within 1 business day, or within 4 business hours if you are a plan subscriber. Messages received outside office hours or on public holidays are answered on the next working day. For urgent matters, WhatsApp us on +27 76 034 2438.

5. Fees and payment

• Prices on our website are in South African rand and exclude VAT unless stated otherwise.

• Once-off services are payable as set out on your booking confirmation or invoice.

• Monthly plans are billed monthly, and invoices are due on the date shown on them.

• Payments can be made via PayFast, EFT or credit card.

• Any work outside your service or plan is charged at the rates in our Guide rates, or as quoted, and only after you have agreed to it.

• If an invoice is overdue, we may pause services until it is paid.

6. Monthly plans

• Plans run month to month. You may cancel at any time by written notice (WhatsApp or email) before your next billing date.

• Support time and services included in your plan are for the month in which they are billed and do not carry over, unless your plan says otherwise.

• We may change plan prices by giving you at least 30 days’ written notice.

7. Your responsibilities

• Give us accurate information about the problem and your devices, and make sure you are entitled to give us access to them.

• Keep recent backups of your important data. Please make a backup before any support session.

• Use properly licensed software only.

• Be available during the remote session and approve the access we ask for.

8. Remote access, confidentiality and your data

• We only connect to your devices with your permission, and only for as long as needed to do the work.

• Our team keeps your files and data confidential. We do not give your information to any third party, except where the law requires us to or where it is necessary to deliver the service and you have agreed.

• We process personal information in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

• Please never send us passwords by email or WhatsApp. We will show you a secure way to share access.

9. Our right to refuse or stop work

We may decline or stop work if we find unlicensed or illegal software, obscene or unlawful material, abusive behaviour, or an overdue account. If we stop work for these reasons, you remain liable to pay for the time we spent.

10. Our 30-day confidence guarantee

If a problem we fixed returns within 30 days of the work, for the same cause, contact us and we will fix it again at no extra charge.

The guarantee does not cover new or different problems, problems caused by changes made by you or a third party after our work, or hardware failure. It does not limit your rights under the law.

11. Security and limitation of liability

• No system can be made completely secure. Our services reduce risk but cannot guarantee that you will not be hacked, infected or scammed.

• Security incident response (for example a breach or ransomware attack) is quoted separately. We make reasonable efforts to help but cannot guarantee recovery of data or systems.

• We are not responsible for third-party software, hardware or online services, or for their faults or outages.

• To the maximum extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit or business interruption, and our total liability for any claim is limited to the fees you paid for the specific service that gave rise to the claim.

• Nothing in these terms excludes liability that cannot be excluded by law, including for fraud, gross negligence or personal injury, or limits your rights under the Consumer Protection Act.

12. Complaints

If you are not satisfied with our service for any reason, please contact us immediately on WhatsApp +27 76 034 2438 or through www.cybertaries.co.za. We will do our best to put it right.

13. Using our website

• Cookies: We use cookies to make our website work and easier to use. See our Privacy Policy for details.

• Intellectual property: Unless stated otherwise, we own the material on our website. You may not republish, sell, rent, sub-license, copy or redistribute it without our written permission.

• Linking: You may link to our home page and public pages, as long as the link is not deceptive and does not suggest that we endorse you or your products. You may not use our logo or frame our pages without our written permission. We may ask you to remove any link at any time.

• Comments: If you post a comment on our website, you are responsible for it. It must not be unlawful, defamatory or promotional, and we may remove it.

• Accuracy: The information on our website is for general guidance. We try to keep it correct and up to date but do not promise that it is complete or that the website is always available.

14. Changes to these terms

We may update these terms from time to time. The version published on our website applies from the date shown at the top. If a change materially affects an active plan, we will tell you in writing.

15. General

These terms are the whole agreement between you and us about our services, together with any written quote or plan description. If any part is found to be invalid, the rest stays in force. South African law applies, and the South African courts have jurisdiction.

16. Contact us

Cybertaries Technology Partners WhatsApp / telephone: +27 76 034 2438 Website: www.cybertaries.co.za