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🎄 QUICK HELP R495: 💻 ANY TECH PROBLEM BEFORE THE HOLIDAYS? FIXED PRICE, DONE REMOTELY.
Custom plans
More devices, more than one site, or a mix of services that doesn’t match a standard tier? Tell us what you actually need and we’ll build a monthly plan around it, priced the same transparent way as the rest.
• Multi-site or multi-user set-ups
• A different mix of hours, devices or security tools
• Growing past the Partner plan
Quotes for additional work
Bigger projects and anything outside your plan’s included hours are quoted up front. You always know the number before anything starts.
• Major installs, migrations and infrastructure projects
• On-site support
• Complex cybersecurity projects
• Security incident response (breach, ransomware, recovery), scheduled as a priority
How it works
1. Tell us what you need: a short form, or a WhatsApp message.
2. We come back with a price: a clear scope and a fixed number or rate, in writing.
3. You decide: nothing starts until you agree.
Guide rates
These are the rates we use when work falls outside a plan or product. Anything bigger is quoted as a project.
Additional remote support, Essential and Business – R420/hr
Additional remote support, Secure – R370/hr
Additional remote support, Partner – R320/hr
Additional device on a plan – R200 per device per month
Advanced technical work – R595/hr
On-site support – from R750/hr
Remote support outside a plan: R495/hr (billed in 30-minute blocks after the first 60 minutes of a Quick Help, and only with the client’s agreement)
Major installs and projects – quoted separately
Complex cybersecurity projects – quoted separately
Security incident response – quoted separately, priority scheduling
After-hours remote support (outside office hours, including Sundays): 1.5× the applicable rate
Public holiday work: 2× the applicable rate
Not sure what you need? Start with a conversation.
See the monthly plans
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