Quick facts

• R799/month (excl. VAT)

• Up to 3 devices

• 1 hour of remote support every month

• Office hours: Mon-Fri 9-5, Sat 9-1 (excl. public holidays)

Who it’s for

Solo-preneurs and freelancers who run their work from a laptop and a phone and want a real person to call, instead of losing an evening to YouTube tutorials and forum threads.

What’s included

• 1 hour of remote support a month for troubleshooting, software installs, and email and app problems

• Microsoft 365 / Google Workspace help for the everyday stuff

• Password and account security guidance, so the basics are done properly

• Backup health check and basic device health checks, so you know your work is safe

• Guided security review of the tools you already use

• Monthly technology check-in, so we stay on top of things before they break

• Resource library and quarterly tips: plain-English guides on phishing, passwords, backups and POPIA

• Support during office hours

What uses your hours, and what doesn’t

Uses your hours:

• Fixing a slow laptop

• Setting up new software or a printer

• Sorting out an email that won’t sync

• A “how do I…” question that needs hands-on help

Never uses your hours:

• Your monthly check-in

• Backup health checks

• Device health checks

• Security guidance and the guides we send you

Unused hours don’t roll over, and if a request runs a few minutes over we won’t bill you for it. Need more time? Extra support is R420/hr, agreed with you first.

An example month (illustrative)

Week 1: your email stops syncing on your phone. 20 minutes, fixed. Week 2: you need Microsoft 365 set up on a new laptop. 30 minutes. Week 3: a quick question about a suspicious email. 10 minutes. That’s 1 hour used, your backups were checked, and your monthly check-in happened as usual. All for R799.

Not included

• Cybertaries-supplied antivirus and backup software. Essential works with the tools you already have. Secure is the plan that adds licensed tools, managed for you.

• On-site visits, larger projects and security incident response (breach or ransomware). These are quoted up front, so you always know the number before anything starts.

• More than 3 devices. Extra devices are R200 each per month.