Quick facts

• R4,399/month (excl. VAT)

• Up to 10 devices

• 6 hours of remote support every month, highest priority

• Office hours: Mon-Fri 9-5, Sat 9-1 (excl. public holidays)

Who it’s for

Businesses that depend on technology to operate and want a partner who helps decide what to run, what to automate, what to secure and what to invest in next, not just someone who fixes problems.

What’s included

Everything in Secure, plus:

• 6 hours of remote support a month, in the highest-priority queue

• Advanced security reviews and backup and recovery planning

• Cloud and infrastructure guidance

• AI strategy and implementation help, plus workflow automation advice

• Technology stack assessment and vendor management, so you’re not guessing on tools

• Quarterly technology roadmap: a structured document every quarter, built from a planning session with you

• Quarterly business technology review

• Staff tech help: short walkthroughs during support sessions and a note on what was configured

• Extras: early access to new guides and templates, an annual “State of Your Tech” summary and an annual risk snapshot

• Support during office hours

What uses your hours, and what doesn’t

Uses your hours:

• Hands-on troubleshooting and fixes

• Installs, configuration and set-up

• Putting recommendations into practice

• Short tool walkthroughs for you or your staff

Never uses your hours:

• Monitoring, patch checks and backup checks

• Your quarterly roadmap and business technology review

• Your monthly check-in

• Annual summary and risk snapshot

Unused hours don’t roll over, and if a request runs a few minutes over we won’t bill you for it. Need more time? Extra support is R320/hr, agreed with you first.

An example month (illustrative)

Your quarterly review shows your project tool is outgrown, so we compare three alternatives against your needs. A staff member needs a quick walkthrough of the new system: 30 minutes. Two urgent requests are answered in the priority queue. Monitoring and backup checks run in the background, and your roadmap for next quarter is ready.

Not included

• Implementing the roadmap. The roadmap tells you what to do next. Each recommendation that needs doing becomes its own quoted project, so there are no surprises.

• Multi-person staff training workshops and full documentation projects (SOP libraries, network diagrams). Quoted per session or project.

• Active security incident response (breach, ransomware, recovery). Partner reduces your risk but can’t eliminate it. If something goes wrong, we’ll quote the response up front and schedule you as a priority.

• On-site visits. Quoted up front.

• More than 10 devices. Extra devices are R200 each per month, or ask about a custom plan.