Quick facts

• R2,899/month (excl. VAT)

• Up to 7 devices

• 4 hours of remote support every month

• Office hours: Mon-Fri 9-5, Sat 9-1 (excl. public holidays)

Who it’s for

Growing micro-businesses that hold client data, take payments or can’t afford a day offline, and want security handled as part of one relationship rather than bought as a separate, complicated service.

What’s included

Everything in Business, plus:

• 4 hours of remote support a month

• Licensed antivirus/EDR and backup software, supplied and managed by us. Real tools, not just advice.

• Proactive monitoring of your devices through automated tooling, so problems are spotted early

• Security update and patch checks

• MFA and account security set-up, plus password-management guidance

• Backup and recovery checks, so you know a restore would actually work

• Cloud and email security guidance

• Quarterly technology and security review, so you see where you stand every three months

• AI implementation help, workflow automation advice and data organisation advice

• Extras: incident-response quick-reference card, cyber-insurance readiness guidance and a negotiated vendor discount

• Support during office hours

What uses your hours, and what doesn’t

Uses your hours:

• Fixing problems and hands-on troubleshooting

• Software installs and configuration

• Setting up MFA, accounts and security tools

• Putting AI or automation advice into practice

Never uses your hours:

• Automated device monitoring and patch checks

• Backup and recovery checks

• Your quarterly technology and security review

• Your monthly check-in

Unused hours don’t roll over, and if a request runs a few minutes over we won’t bill you for it. Need more time? Extra support is R370/hr, agreed with you first.

An example month (illustrative)

Monitoring flags a laptop that’s missed security updates. We fix it before you notice. You ask us to set up MFA for your whole team: 1 hour 30 minutes. A new tool needs connecting to your cloud storage: 45 minutes. Your backups are tested. That’s about 2 hours 15 minutes used, with the rest of your hours still to use and your quarterly review on the calendar.

Not included

• Active security incident response (breach investigation, ransomware recovery, data recovery after an attack). Secure reduces your risk through proactive set-up and advice; no service can eliminate it. If something goes wrong, we’ll quote the response up front and schedule you as a priority.

• On-site visits, major projects and large automation builds. All quoted up front.

• More than 7 devices. Extra devices are R200 each per month.