Absolutely. All our technicians are experienced and knowledgeable about all supported technologies.

While most of our technicians have one or more industry-standard certifications, it is not a requirement. We find that certifications alone are not a good indicator of how knowledgeable a technician is. Anyone can cram for, and pass, a certification test. We value actual education, experience, knowledge, and ability above all else. Our interviewing process goes in-depth to discover these things along with how well they communicate and present themselves.

We support ALL companies’ products that manufacture computers, consumer technology devices, computer-related peripherals, and software. This includes, but is not limited to, Dell, Hewlett-Packard (HP), Compaq, Apple, Toshiba, Acer, Gateway, Netgear, Linksys, D-Link, Belkin, Microsoft, McAfee, Symantec (Norton), Kaspersky, Trend Micro, Canon, Lenovo, Samsung, Webroot and Adobe.

Yes. Cybertaries utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone.

This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. Cybertaries works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.

Yes—through our trusted partner network.

Cybertaries focuses on fast, effective remote technical support. If a problem cannot be resolved remotely, we ensure you are not left waiting or stuck—we coordinate with our trusted partner network to provide the required hands-on assistance, including hardware repairs and part replacements when needed.

Yes—through our trusted partner network.

Cybertaries provides remote technical assistance via phone and internet, allowing over 95% of issues to be resolved quickly without waiting for an on-site visit. This makes it ideal for the vast majority of everyday tech challenges.

For the remaining cases where hands-on support is required, we ensure you’re not left stuck or waiting—we coordinate on-site assistance through our trusted partner network to get the right help to you when it’s needed.

Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.

Cybertaries provides remote-first tech support across IT, cloud, AI, software, and cybersecurity for individuals and small businesses. Fast, reliable expert assistance without the cost or complexity of a full IT department. On-site support is available through trusted partners when hands-on help is required.

Some common issues that Cybertaries supports include:

• Virus/Spyware/Malware removal

• PC Tune-Up (fixing computer slowness)

• Software installation and troubleshooting

• Internet connectivity – computers, smartphones, tablets, routers

• Home Networking – wireless and wired

• Printer/multifunction/scanner installation and troubleshooting

• General computer errors and problems – Windows and Mac

• Email and Outlook assistance

• Data backup

• Technical questions and guidance

• And many more

We fully support Microsoft Windows, Linux and Mac. Additionally, Cybertaries supports mobile operating systems such as Android, iOS (iPhone & iPad)

No. Most technology problems are software-related, which typically can be fixed remotely. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed remotely. If we cannot assist you or solve your problem remotely, we will not leave you buffering, we will get you the assistance you need through our trusted partner network.