Absolutely. All our technicians are experienced and knowledgeable about all supported technologies.

While most of our technicians have one or more industry-standard certifications, it is not a requirement. We find that certifications alone are not a good indicator of how knowledgeable a technician is. Anyone can cram for, and pass, a certification test. We value actual education, experience, knowledge, and ability above all else. Our interviewing process goes in-depth to discover these things along with how well they communicate and present themselves.

We support ALL companies’ products that manufacture computers, consumer technology devices, computer-related peripherals, and software. This includes, but is not limited to, Dell, Hewlett-Packard (HP), Compaq, Apple, Toshiba, Acer, Gateway, Netgear, Linksys, D-Link, Belkin, Microsoft, McAfee, Symantec (Norton), Kaspersky, Trend Micro, Canon, Lenovo, Samsung, Webroot and Adobe.

Yes. Cybertaries utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone.

This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. Cybertaries works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.

No. Cybertaries can only resolve issues that do not require physical repair (which are the vast majority of issues). Please keep in mind however, that we can still guide you toward a solution or act on your behalf to get whatever it may be resolved.

No, Cybertaries only offers remote technical assistance via the phone or internet. Since over 95% of issues can be resolved remotely, the service is ideal for the vast majority of issues that may occur with your technology. For the other 5% of issues, we can still guide you toward a solution or act on your behalf to achieve a resolution.

Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.

Cybertaries offers technical assistance for all computers and computer-related devices in your home. This includes, but is not limited to, desktops, laptops, monitors, smartphones, tablets, routers, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.

Some common issues that Cybertaries supports include:

• Virus/Spyware/Malware removal

• PC Tune-Up (fixing computer slowness)

• Software installation and troubleshooting

• Internet connectivity – computers, smartphones, tablets, routers

• Home Networking – wireless and wired

• Printer/multifunction/scanner installation and troubleshooting

• General computer errors and problems – Windows and Mac

• Email and Outlook assistance

• Data backup

• Technical questions and guidance

• And many more

We fully support Microsoft Windows and Mac. Additionally, Cybertaries supports mobile operating systems such as Android, iOS (iPhone & iPad)

No. Most technology problems are software-related, which typically can be fixed remotely. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed remotely. Please keep in mind however, that we can still guide you toward a solution or act on your behalf to get whatever it may be resolved.