Remote Tech Support is a secure method whereby one of our technicians will be able to assist you with your tech problems or requirements via phone, video call or by remotely controlling your computer and other devices after you install a commercial grade software with strict security measures that only you as the user can grant 3rd party access to. A technician may be able to diagnose and solve your problems or provide assistance in a fraction of the time in comparison to the traditional call-out repair and assist.

We do understand you may have some security concerns however with a simple call or email we can explain the remote support process and what it involves in detail so you can be rest assured your personal data and security is in line with the Protection of Personal Information (PoPI) Act.